Customer Service Excellence: Reinventing World-Class Service!

              Poor customer service has been identified as the #1 cause of customer defection for decades now, and is inextricably tied to customer satisfaction.  Why do so many companies drop the ball on customer service?  How can you put an end to customer service nightmares and make service excellence the source of a sustainable competitive advantage?  This is a chance to assess the cost of bad customer service and offer practical solutions that businesses and nonprofits of any size can effectively implement!

         Great customer service isn't easy to attain, but it's certainly worthwhile: Making sure it's consistently delivered to everyone in the organization--including internal and external customers--can be the key to building stronger, long-lasting relationships and establishing a competitive advantage!  This seminar will offer practical tips for reinventing world-class service and wowing your customers!