Customer Service Excellence: Reinventing World-Class Service!

          At a time when most businesses are frantically searching for a source of competitive advantage, the answer may lie closer to home than they ever knew! Customer service can be an iron-clad source of competitive advantage; legendary customer service is at the heart of countless success stories in the most rigorously competitive industries! No matter what you sell or what service you provide, the way you treat your customer (and the way your employees treat the customer) can make or break your business. Competing on the basis of superior products or prices cannot possibly be sustained in the long run unless excellent service is an integral part of what you offer! How do you instill customer service values in your staff? How can you be sure that the quality of service you provide exceeds the customer's expectations? How can you be sure that emphasizing customer service will actually pay off for your business?

          Everyone in a business organization is a customer service provider--and remember, happy customers tell their friends, but unhappy customers tell everybody! Several studies show that it's not poor product performance, it's not high prices, but it's actually a bad customer service experience that is the single most important reason for losing a customer! It's just that simple: No one can afford to ignore the tremendous value of superior customer service in an economy with increasing competition! This seminar will address all these issues--and use case examples of the best and worst in customer service. Now you can learn from the companies that relied on legendary customer service to become world-renowned! There are ways of turning even unsatisfied customers into loyal ones; great service simply adds tremendous value to your products and your reputation. Customer Service Excellence is a seminar you simply can't afford to miss! Executive Training & Consulting is able to customize this seminar topic to focus more on the industry your organization is in-from nonprofit to medical to food service or retail; we'll make sure we cover this topic in the context that's most relevant for you!